Return & Refund Policy
Your satisfaction matters to us. Here's everything you need to know about returns, replacements and refunds at CinderKart.
Our Return Policy
At CinderKart, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective or incorrect product, you may request a return or replacement according to the conditions mentioned below.
Return Window
Return requests should generally be submitted within 7 days of delivery.
Eligible Returns
Returns may be accepted for products that are:
- Damaged during delivery
- Defective or not functioning properly
- Different from the product ordered
- Missing essential components
Report Damaged Items
For damaged, defective or incorrect products, contact us as soon as possible and preferably within 48 hours of delivery.
Please provide your order number along with clear photographs or a video of the issue.
Refunds
Once the returned product is received and inspected, an eligible refund will be processed to the original payment method used for the order.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, usage conditions or other product-specific restrictions.
Order Cancellation
Cancellation requests should be submitted before the order has been shipped. Once an order has been shipped, cancellation may not be possible.
How the Return Process Works
Contact Us
Share your order details and explain the issue.
Share Evidence
Provide photos or videos when requested.
Product Inspection
Our team reviews the returned product.
Refund / Replacement
An eligible refund or replacement is processed.
Important
Products should be returned in their original condition, with original packaging, accessories and other included items wherever applicable. Return eligibility may vary depending on the product category and condition.
Need Help With Your Order?
If you have questions about a return or refund, our support team is here to help.
Contact CinderKart Support →